Frequently Asked Questions
Got questions? We've got answers
General Questions
Installation is simple! After purchase, download the theme zip file, go to WordPress Dashboard → Appearance → Themes → Add New → Upload Theme, and select the file. We also provide detailed video tutorials and step-by-step documentation to guide you through the process.
Yes! Pro and Ultimate plans include lifetime updates. You'll receive all new features, bug fixes, and security updates for free, forever. Starter plan includes updates for 1 year, which can be extended.
Hosting is not included with the theme purchase. You'll need your own WordPress hosting. We recommend Hostinger, SiteGround, or WP Engine for optimal performance with our themes. Our themes work with any standard WordPress hosting.
Absolutely! All our themes are fully customizable. You can change colors, fonts, layouts, and more using the WordPress Customizer. We also include support for popular page builders like Elementor for even more customization options.
Yes, all our themes are 100% responsive and optimized for mobile devices. Your website will look great on phones, tablets, and desktops. We test all themes across various devices and screen sizes to ensure a perfect experience.
Technical Questions
Our themes require WordPress 5.0 or higher. We recommend always using the latest version of WordPress for the best security and performance. Our themes are also compatible with the latest PHP versions.
Yes! All our themes are built with SEO best practices in mind. They include semantic HTML, fast loading times, mobile-friendly design, and are compatible with popular SEO plugins like Yoast SEO and All in One SEO Pack.
Yes, our themes are designed to work with most WordPress plugins. We test compatibility with popular plugins including WooCommerce, Contact Form 7, Jetpack, and many others. If you have specific plugin requirements, feel free to ask us.
Each license is for a single website. If you need to use the theme on multiple sites, you'll need to purchase additional licenses or choose our Ultimate plan which includes multi-site usage rights. Contact us for enterprise licensing options.
Payment & Support
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and cryptocurrency payments (Bitcoin, Ethereum). All transactions are secure and encrypted.
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, contact our support team within 30 days for a full refund, no questions asked.
We offer multiple support channels including email support, live chat (for Pro and Ultimate plans), and an extensive knowledge base. Response times vary by plan - Pro and Ultimate customers get priority support with faster response times.
Absolutely! You can upgrade your plan at any time by paying the difference between your current plan and the new plan. All your previous purchases and benefits will be retained. Contact our support team to process an upgrade.